Samantha Heyman

About Samantha Heyman

Senior Contract Specialist with 4+ years supporting Salesforce and Tableau sales teams in structuring and executing complex enterprise agreements. I specialize in process optimization, contract strategy, and cross-functional enablement, with a track record of supporting deals that have driven $244M+ in Annual Contract Value and $780M+ in Total Contract Value over the past two fiscal years.Recognized for building clarity out of complexity, I create scalable playbooks, training sessions, and enablement resources that empower sales and operations teams. As a Salesforce Ranger and Agentblazer Champion, I bring both deep ecosystem knowledge and a growth mindset to every project.Highlights- Supported enterprise and commercial negotiations across Salesforce Cloud, Tableau, Marketing Cloud, MuleSoft, and Slack- Delivered enablement sessions as a subject matter expert for sales, sales operations, and cross-functional teams- Maintained a 94%+ CSAT from sales and cross-functional partners over 4 years- Awarded \"Customer Hero Award\" from Sales for going above and beyond to help nonprofit/education customers achieve outcomes- Awarded the \"Backbone Award\" from Sales which celebrates the person that displays relentless work ethic and perseverance in navigating complex systems and processes to protect and strengthen customer trust, loyalty, and long-term success.I thrive at the intersection of contract strategy, process improvement, and sales enablement.

Experience

1. Senior Contract Specialist

   Salesforce

   Aug 2023 — Present

   Partner with Enterprise & Commercial Sales on multi-cloud, high-value deals, supporting $233M+ ACV and $730M+ TCV in the last two fiscal years- Author internal playbooks and deliver enablement sessions for sales and operations teams, streamlining onboarding and ensuring clarity on complex contract processes- Collaborate cross-functionally with Legal, Deal Desk, Revenue, Licensing, and Order Management to resolve systemic challenges and drive scalable solutions- Recognized with a Customer Hero Award for supporting nonprofit/education customers through complex procurement cycles- Consistently maintain 94%+ CSAT from sales and partner teams, reflecting trust, accuracy, and responsiveness.

Education

• Indiana University Bloomington

  Bachelor’s Degree, Non-Profit/Public/Organizational Management

  2013 — 2017

• Lawrence North High School

  High School

  2009 — 2013

Skills

• Microsoft Office
• Customer Service
• Microsoft Excel
• Microsoft Word
• Leadership
• Powerpoint
• Research
• Public Relations
• Public Speaking
• Grassroots Fundraising
• Social Media Marketing
• Program Management
• Event Management
• Event Planning
• Cold Calling
• Adobe Photoshop
• Adobe Design Programs
• Social Media