Samantha Herrick

Director of Guest Services

Role: Director of Guest Services at Silverado Resort
Location: Sonoma, CA, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Samantha Herrick

Driven leader with a demonstrated history of working in the hospitality industry. Strong…

Experience

Director of Guest Services
Silverado Resort
Nov 2023 — Present · Napa County, CA, US
Elevating Guest Experiences by identifying “WOW” and Surprise and Delight opportunities and empowering associates. Direct oversight of Bell and Concierge teams and support of Front Office. Cross department collaboration initiatives to drive Awareness, Warmth, Personalization, and a Proactive anticipatory approach to not only meet, but exceed guest expectations.

Skills

Hospitality
Retail
Training
Customer Satisfaction
Resorts
Hospitality Industry
Wellness
Customer Service

Contact information

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Work email
s••••••••@silveradoresort.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Silverado Resort

Hospitality · 269 employees · Napa, California, United States

Silverado Resort is a luxury resort in the heart of the world-famous Napa Valley Wine Country. Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, it’s all tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures, a hair salon and more. But there’s more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 10 tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it’s all close to more than 400 wineries. The fine and casual dining within the resort’s restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. It’s all designed to ensure the perfect Napa Valley Wine Country stay for any and all visitors.

silveradoresort.com

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