Samantha Griffin
Renewals Manager at Cisco
- Role
- Renewals Manager at Cisco
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Renewals Manager
Apr 2022 — Present
As a Cisco RM, I oversee the entire renewals process from initiation to closure, ensuring timely renewals of service contracts, subscriptions, and agreements. I work to build and maintain strong relationships with customers to understand their needs and ensure their satisfaction with the company\'s products and services. I work closely with sales, customer success, and account management teams to align on renewal strategies and ensure a seamless customer experience.• Responsible for forecasting on a weekly, monthly and quarterly basis with an average annual ATR of $18M.• Use Salesforce.com to lead all aspects of the sales/renewals to funnel from a weekly, monthly and quarterly perspective.• Oversee end-to-end renewal process for subscription contracts.
Education
Campbell University
Bachelor of Business Administration (BBA)
2009 — 2013
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