Samantha Griffin

Renewals Manager at Cisco

Role
Renewals Manager at Cisco
Location
Raleigh, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Renewals Manager

    Cisco

    Apr 2022 — Present

    As a Cisco RM, I oversee the entire renewals process from initiation to closure, ensuring timely renewals of service contracts, subscriptions, and agreements. I work to build and maintain strong relationships with customers to understand their needs and ensure their satisfaction with the company\'s products and services. I work closely with sales, customer success, and account management teams to align on renewal strategies and ensure a seamless customer experience.• Responsible for forecasting on a weekly, monthly and quarterly basis with an average annual ATR of $18M.• Use Salesforce.com to lead all aspects of the sales/renewals to funnel from a weekly, monthly and quarterly perspective.• Oversee end-to-end renewal process for subscription contracts.

Education

  • Campbell University

    Bachelor of Business Administration (BBA)

    2009 — 2013

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Samantha Griffin — Renewals Manager at Cisco in Raleigh, NC, US | Unifers