Samantha Garcia

About Samantha Garcia

Visionary business architect with proven record of success building up organizations and teams to high performance levels, seeking a senior management, executive position in a leading multinational organization. A strong desire to transform “as-is” organizations into “to-be” market and industry leaders, contributing business value by developing and executing a strategic, long-term vision, while leading the firm to achieve measurable business results and growth. An analytical and relatively independent self-driven professional who is extremely comfortable taking actions. Independent in putting forth my own ideas, which are often innovative and, if implemented, case change. An intense driving, results-oriented self-starter whose sense of urgency is tempered and disciplined by a concern for the accuracy and quality of the work. A professional which is excited by changing conditions and brings to the table practical solutions. A brisk speaker, confident in talking about business process, business improvements, optimizing workforce best practices, purposeful and driven to get thigs done quickly, accurately, and involving the necessary people. Competitive and self-confident, I set high personal and team standards of work quality and is stimulated by a variety in work, responsibilities and always alert to opportunities for business development. Business Strategy Agile CX/CM Experience Life Cycle Mgmt. Quality Improvement Contract Negotiations Performance Management KPI Development Workflow Process CRM Optimization and development Full P&L Business Start-up Strategic Planning Continuous Process Improvement Medicare / Medicaid/HIPPA Contact Center/Support Consulting

Experience

1. Founder President

   Giving4pets

   Jun 2019 — Present · Phoenix, AZ, US

   Led capital funding efforts to open the first Giving4Pets thrift store, supporting pet families with medical bills, spay/neuter, and food assistance. • Developed partnerships with donors and supporters to raise funds for the mission of Keeping Pets and Families together.• Managed the website to share the organization\'s story and drive donations.

Education

• University of Phoenix

  Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services

  1995 — 1997

• University of Phoenix

  Business, Management, Marketing, and Related Support Services

Skills

• Vendor Management
• Crm Integration
• Insurance
• Cti
• Analysis
• Call Centers
• Transportation
• Employee Relations
• Employee Training
• Contract Negotiation
• Microsoft Office
• Strategic Planning
• Training Delivery
• Leadership
• Coaching
• Project Management
• Sales
• Customer Service
• Team Building
• Account Management
• Budgeting
• Recruiting
• Business Process Improvement
• Outsourcing
• Transportation Management
• Logistics
• Human Resources
• Process Improvement
• Acd
• Strategy
• Microsoft Excel
• Change Management
• Healthcare
• Budgets
• Management
• Operations Management
• Training