Samantha Duso

Senior Benefits Specialist @Vita

US

Effectively communicate complex Health & Welfare benefit offerings—including Medical, Dental, Vision, Life/AD & D, and Disability—to multiple client groups, ensuring clarity, regulatory compliance, and informed employee decision‑makingConfigure, administer, and maintain benefit administration platforms such as Rippling, Employee Navigator, ADP, BambooHR, and Gusto, supporting accurate enrollments, eligibility management, and data integrity across systems.Review and interpret carrier documentation (SBCs, Certificates of Insurance, SPDs, and contracts) to develop clear, customized, employee‑facing benefit materials aligned with plan terms and carrier requirements.Support annual open enrollment cycles, ongoing employee inquiries, and benefits bill audits, ensuring timely issue resolution and accurate carrier invoicing.Partner with clients and insurance carriers via email and phone to resolve benefit‑related issues, demonstrating strong attention to detail, responsiveness, and a client‑first service approach.

Georgia State University

Bachelor of Arts