Samantha Duncan

About Samantha Duncan

Offering 10+ years’ healthcare process management, workflow coordination, and improvement…

Experience

1. Patient Care Coordinator Adminstrative Assistant

   Emory Healthcare

   Feb 2016 — Present

   Completes pre-visit planning functions, visit confirmation, refills, appointment scheduling, and more, to lower physician workloads by more than 40 hours weekly; submit work orders and requests. • Lead meetings to ensure seamless clinical operations by driving workflow efficiency and timely problem resolution. • Analyze data and identify patient care gaps; leverage business acumen to redesign best practices and admission process flow to close gaps as well as prevent repeat/additional gaps. • Train and onboard new hires; instill standards of care and knowledge in all processes, procedures, and best practices. Noted Accomplishments:• Record of compliant and valuable operations with success in discharging 150+ patients weekly; deliver follow-up communications to ensure quality and compliance with continuing care. • Streamline care delivery and resolve inefficiencies by liaising and partnering with stakeholders and medical professionals; apply interpersonal and leadership qualities to support and influence key decision-making.

Education

• Clayton State University

  Bachelor of Science (B.S.), Psychology and Human Services

  2004 — 2009

• Western Governors University

  Master of Science - MS, Healthcare Leadership

  2019 — 2021

Skills

• Community Outreach
• Client Confidentiality
• Employee Training
• Microsoft Office
• Nonprofits
• Training
• Management
• Social Media Marketing
• Technical Support
• Public Speaking
• Team Leadership
• Program Development
• Grant Monitoring
• Social Services
• Case Management
• Grants
• Project Implementation
• Psychotherapy
• Fundraising
• Event Planning
• Data Entry
• Crisis Intervention
• Volunteer Management
• Standards Compliance