Samantha Digmann
Procedure Writer @Wells Fargo
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WORK HISTORY
Procedure Writer @Wells Fargo
West Des Moines, IA, US
Overview: Supports Commercial Banking businesses by creating, updating, and retiring content within InfoCenter. Collaborates with subject matter experts and other key stakeholders to assess the scope and impact of the changes to existing content or requests for creating new content.Specific Achievements: Delivered 75% more total tasks and 100% more rush tasks than team average by streamlining intake and review flow Introduced a standardized approach for handling acronyms across content to improve findability and consistency Proactively managed procedural changes, ensuring timely communication and alignment among stakeholders
EDUCATION
Milligan College
Bachelor of Arts (BA), Mathematics
University of Iowa
Master of Arts (M.A.), Linguistics
SKILLS
ABOUT SAMANTHA DIGMANN
Detail-oriented procedure writer with a strong track record in operations and program management, now expanding into data analytics. Over 10 years of experience translating complex policies into clear, actionable processes. Consistently exceeded team goals with 75% higher productivity, 99.9% on-time delivery, and up to 100% quality assurance ratings. Enhanced content quality, link integrity, and metadata accuracy across all projects. Currently pursuing SQL, PL/SQL, and Python coursework, developing hands-on projects, and bringing a keen focus on data quality, controls, and effective stakeholder communication.
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