Samantha D.
Product & Cx Experience Strategist @Jiffy.com
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WORK HISTORY
Product & Cx Experience Strategist @Jiffy.com
Partner with Engineering to investigate and escalate site defects in Jira, improving resolution speed and platform stability.• Translate customer feature requests and UX feedback into actionable insights that influence site improvements and product updates.• Create training videos and maintained up-to-date SOPs and “gotchas” to support onboarding, accuracy, and ongoing learning.• Support teammates through Slack and in-person assistance, unblocking issues quickly and improving day-to-day operational efficiency.• Contribute to multiple cross-functional initiatives including Fraud, Chargebacks, NPS, Social Media, and operational workflows.
EDUCATION
Prince George's Community College
Associate of Arts and Sciences - AAS
Texas Tech University
Public Relations & Strategic Communication
ABOUT SAMANTHA D.
I focus on customer success where product and people meet. Over the past 5+ years, I\'ve driven adoption and built lasting customer relationships by turning user feedback into real product improvements. I work closely with engineering and product teams and make sure complex problems get solved. If it\'s technical, hands-on, and customer-focused, that\'s where I thrive.
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