Samantha Cruz
- Role
- Field Service Engineer at Agilent Technologies
- Location
- Long Beach, CA, US
- LinkedIn followers
- 500 followers
About Samantha Cruz
Advocate of using scientific strategies and research to improve health awareness within…
Experience
Field Service Engineer
Sep 2022 — Present
Support customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Install and optimize hardware/software/network products and configurations at customer sites. Diagnose and resolve product performance problems. Perform maintenance and repairs. Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively respond to potential equipment issues to prevent unplanned interruption of customers\' business. Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Train customers in maintenance and solutions.
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