Samantha Creasy
SaaS Success Professional
- Role
- Success Director - Global Strategic Accounts at Sprinklr
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Samantha Creasy
I create healthy, consistent, trusting relationships that lead to adoption and make growth natural. I build account teams that communicate seamlessly to deliver enterprise-level experiences. As a SaaS Success Expert I enjoy technology mapping to see customers exceed their goals.
Experience
Success Director - Global Strategic Accounts
Apr 2023 — Present
Presidents Club FY25-Managed over $23M+ in ARR-Developed a COGS savings initiative approved by ELT for AOP to save millions-Lead onsite workshops to empower customers to identify their goals and map to Sprinklr technology for execution-Launched and authored a customer newsletter to automate important communications-Mentored and trained peers and recent graduates-Registered over 20+ attendees to attend Sprinklr\'s flagship event-My customer won a Sprinklr Unifier award for their innovative use of Sprinklr-Hosted knowledge-sharing cadences for industry-specific teams to improve customer delivery-Transformed multiple legacy partners from hindered growth due to technical debt to superior best-in-class operations-Secured attendees and hosted the first local User Network meetup in Charlotte-Referred two new hires who joined Sprinklr in 2025-Crafted material for and led enablement sessions for new hires as a subject matter expert for best-in-class Success programs-Partnered with Product to lead limited availability product testing and deliver customer feedback for product development
Education
Trailhead by Salesforce
Salesforce Ranger, Double Ranger
University of North Carolina at Charlotte
Spanish Language, Management Information Systems
Skills
- Fundraising
- Spanish
- Sales Presentations
- Social Networking
- Salesforce.com
- Research
- Microsoft Excel
- Powerpoint
- Public Speaking
- Website Development
- Microsoft Access
- Event Planning
- Government
- Microsoft Word
- Grant Writing
- Project Management
- Adventure Travel
- Leisure Travel
- Cold Calling
- Travel Planning
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