Samantha Burns

About Samantha Burns

Growing revenue and keeping competitors at bay is hard enough for any tech company. Add in inefficient systems, multiple stakeholders, and complex customer needs and it can seem ever farther out of reach. That’s why having the right Customer Success Manager who can create customer transformation to promote retention, grow revenue, and turn customers into brand promoters can make all the difference: Prevented 40 at-risk accounts from churn by proactively anticipating solution bottlenecks, staying close to account analytics, and advocating for customers with escalation teams Partnered with engineering teams to roll out a new CRM to over 137 account managers that helped reduce churn by 15% Increasing utilization of a company’s services to increase average revenue per account and mitigate churn risksIn case it’s not obvious, I love customer success and am a huge proponent of enhancing this field for others. If you’re in the customer success space, account management - or if you’re thinking about jumping in, my door is always open to new connection requests. Let’s connect, share ideas, and collaborate on creating better customer experiences.

Experience

1. New Business - Enterprise

   Plaid

   Jul 2025 — Present · Raleigh-Durham-Chapel Hill, NC, US

Education

• University of North Carolina at Chapel Hill

  Paralegal Certificate

• Towson University

  Bachelor of Fine Arts (BFA)

Skills

• Focus Groups
• Brand Awareness
• Social Media Marketing
• Media Relations
• Youtube
• Mindbody
• Pilates
• Customer Service
• Marketing Strategy
• Jazz Dance
• Branding & Identity
• Magento
• Microsoft Office
• Social Media
• Classical Ballet
• Tap
• Public Speaking
• Spokesperson
• General Office Skills