Samantha Benson
Technical Support Operations Manager at VitalSource
- Role
- Manager, Customer Support at Labviva
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Samantha Benson
SaaS B2B Global Customer Support Leader with 10+ years of experience driving customer-focused strategies and delivering exceptional client experiences. Demonstrated success designing and implementing operational processes, KPIs, and performance metrics to maximize efficiency, optimize escalation management, and drive results. Recognized for being data-driven, process-oriented, analytical, innovative, and highly adaptable to emerging technologies.
Experience
Manager, Customer Support
Aug 2024 — Present
Education
Coursera
Google Project Management Certificate, Project Management
Middlesex Community College
Paralegal Certificate, Legal Assistant/Paralegal
2013 — 2014
Boston University
Performance Diploma, Music Performance
2009 — 2011
University of Hartford
Master of Music, Music Performance
2007 — 2009
Appalachian State University
Bachelor of Music, Music Performance and Education
2003 — 2007
Skills
- Crm Databases
- Westlaw
- Software Installation
- Management
- Product Support
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Sales
- Training
- Local and Hosted Software Testing
- Software Industry
- Research
- Software Quality Assurance
- Spanish
- Technical Support
- Crm Integration
- Customer Relationship Management (Crm)
- Microsoft Word
- Software Testing
- Leadership
- Software Documentation
- Customer Support
- Software Implementation
- Software
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