Samantha Bakal
Founding Customer Success Manager @ Letter AI
- Role
- Founding Customer Success Manager at Letter Ai
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Samantha Bakal
I\'m a Founding Customer Success Manager at Letter AI, an AI-powered sales enablement…
Experience
Founding Customer Success Manager
May 2025 — Present · Chicago, IL, US
As a Customer Success hire at Letter AI, I’ve had the opportunity to build our CS motion from the ground up — partnering directly with customers, shaping product feedback loops, and designing scalable processes to drive adoption and outcomes. I’ve worked cross-functionally with Sales, Product, and Engineering to ensure our AI-powered platform delivers real value, fast.Highlights:Led onboarding and enablement for enterprise customers across tech, data, and mediaBuilt playbooks, lifecycle journeys, and success frameworks from scratchHelped define our AI implementation strategy with high-touch, outcomes-focused engagementCreated scalable learning and support content using the Letter platform itselfBeing at the ground level has meant wearing a lot of hats — and loving it. I’m passionate about building long-term partnerships, solving messy problems, and making customers feel like heroes.
Education
The Hebrew University of Jerusalem
Study Abroad
2019 — 2019
Elon University
Bachelor's degree
2017 — 2021
DIS - Study Abroad
Study Abroad
2019 — 2019
Qalam wa Lawh
Study Abroad
2018 — 2018
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.