Samantha Alkerton
Case Manager @Manulife
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WORK HISTORY
Case Manager @Manulife
Strongly demonstrates a dedicated caseload while adhering to turn around times and service level agreements• Champions Manulife’s core values both within the team and while working with clients• Fosters relationships with employees to build rapport and provide appropriate case management to each unique case• Empowers associates and employers to ask any questions throughout the claim when they feel any uncertainty or confusion• Effectively manages administrative tasks associated with caseload • Explains program standards to associate during every initial call to mitigate any confusion • Designs return to work plans for employees to return to work safely and successfully • Works in liaison with Long Term Disability Case Managers to ensure smooth transitions of claim from Short-Term Disability to Long-Term Disability • Adjudicates claims based on functionality and medical evidence• Carefully fills out appropriate memos to update employers of the status of the claim• Crafts the art of delivering difficult news while demonstrating compassion and empathy while listening to the employees and their responses• Manages the risks associated with the company’s objectives as a case manager to ensure no Privacy and Confidentiality breaches are possible • Educates associates of the different tools Manulife offers to help with their return to work and mental health
EDUCATION
Wilfrid Laurier University
Bachelor of Arts (BA)
Mohawk College
Honours in Advertising
SKILLS
ABOUT SAMANTHA ALKERTON
Case Management
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