Samanta Sachdev
Customer Success Manager @Provision
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager @Provision
Toronto, ON, CA
EDUCATION
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
Western University
Master's degree, Computer Software Engineering
ABOUT SAMANTA SACHDEV
Highly accomplished storyteller with a proven track record in customer success within SaaS environments, currently contributing to global content solutions for the highly regulated life sciences industry at TransPerfect. Expertise in cultivating strategic client relationships, driving customer retention and account growth through agile workflows focused on customer advocacy and proactive engagement, managing the full project lifecycle from onboarding to ongoing support. Also skilled in creating training plans for new hires and supervising account teams. Adept at understanding client needs and providing tailored solutions to achieve mutually beneficial outcomes. Utilizes NPS surveys to gather critical feedback on customer loyalty and satisfaction, which informs strategies for improving engagement and reducing churn.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.