Saman A.

About Saman A.

I’m a product-minded Software Engineer specializing in building AI-driven platforms, Service Cloud Voice (SCV) integrations, and scalable event-driven systems on AWS. I love taking complex, ambiguous problems and turning them into simple, reliable, and high-impact solutions that improve how people work every day.My work centers around bringing GenAI and intelligent automation into real enterprise workflows. I’ve architected conversational platforms using AWS Lex, Bedrock, and built large-scale GenAI assistants used by 10K+ employees, and delivered SCV pipelines that automate call handling, transcription, routing, and case creation. I focus on designing systems that are not just technically sound, but meaningfully improve user experience reducing effort, shortening workflows, and unlocking operational efficiency across teams.I’ve modernized legacy IVR systems into conversational AI experiences, built advanced Lex bots with contextual state management, and created microservices that orchestrate AI reasoning, sentiment analysis, and automated decisioning. My approach blends strong system design fundamentals with a deep understanding of product and user needs.Beyond AI, I’ve also engineered high-scale backend systems, automated critical operational workflows, and improved platform performance and reliability through thoughtful architecture decisions and serverless optimization. I care about code quality, clear communication, and enabling engineering teams to move faster whether through reusable CI/CD frameworks, better observability, or simplifying complex systems at their core.At my best, I’m someone who:• Thinks holistically about product, data, and system behavior• Thrives in fast-moving environments with end-to-end ownership• Communicates clearly and collaborates across engineering, product, and operations• Builds platforms—not just features—that elevate the teams using themI’m passionate about using AI to improve real human workflows, and I’m always excited to work on systems that combine intelligent automation with clean engineering craftsmanship.

Experience

1. Developer Analyst

   Barclays

   Jul 2020 — Present · Whippany, NJ, US

   AI / Service Cloud Voice (SCV) & GenAI Initiatives:Delivered enterprise-grade SCV integrations by building real-time AWS pipelines (Lambda, Kinesis, API Gateway, Lex) that automated call handling, transcription workflows, and case creation—reducing agent handling time 25–35% and improving routing accuracy 40%. Stabilized the SCV platform by identifying a vendor-side defect and partnering with Salesforce/AWS engineers to validate the fix, unblocking production rollout. Architected a GenAI assistant using AWS Lex, Bedrock, and SageMaker for 10K+ users, implementing RAG, grounding, and guardrails that increased engagement 30% and cut workflow time 50%. Built event-driven microservices in GoLang/Node.js to orchestrate AI reasoning, sentiment analysis, and automation triggers integrated with SCV and core CRM systems.IVR, Conversational AI & Automation:Modernized legacy IVR into conversational AI platforms using advanced Lex bots with contextual state management, improving first-call resolution 20–25% and reducing wait times 30%. Built scalable routing engines enabling intelligent load balancing, rate limiting, and segmentation.AI-Augmented Monitoring & Operations:Engineered Python-based monitoring with AI-driven anomaly detection to surface latency spikes, routing failures, and model degradation early. Enhanced Geneos/Corvil diagnostics, enabling 95% of issues to be resolved within 10 minutes and strengthening resiliency for mission-critical workloads. Built predictive alerting and event-correlation logic supporting 99.99% uptime across high-frequency and AI-enabled systems.Platform Engineering & Scale:Created reusable CI/CD frameworks (Jenkins, OpenShift, IaC) accelerating GenAI and SCV deployments 40%. Designed serverless architectures reducing operational costs 50% while improving reliability and delivery quality.

Education

• Bhavan's Bhagwandas Purohit Vidya Mandir

  High School, Elementary Education and Teaching

  1999 — 2012

• Vishwakarma Institute Of Technology

  Bachelor of Technology, Computer Engineering

  2014 — 2018

• Stevens Institute of Technology

  Master's degree, Computer Science with Thesis

  2018 — 2020