Nikitha Samala

About Nikitha Samala

I am a Senior Data Engineer with over 6 years of experience designing, building, and…

Experience

1. Business Analyst - Product & Data Analytics

   UnitedHealth Group

   Dec 2023 — Present · WI, US

   Led product and operations requirements by collaborating with cross-functional stakeholders, defining KPIs and success metrics, and driving data-driven enhancements to improve workflow efficiency and decision-making. • Performed product analytics and funnel analysis on workflows, identifying ~15% drop-off at key stages and implementing data-driven improvements that increased completion rates and overall process efficiency. • Defined and tracked product KPIs such as workflow completion rate, drop-off %, and user adoption metrics, enabling data-driven decisions and improving overall process efficiency and increasing workflow completion rates by ~12–15%. • Built advanced SQL queries using joins, CTEs, and window functions to create optimized datasets, improving reporting performance and reducing query execution time across large-scale healthcare data systems. • Developed and maintained Power BI and Tableau dashboards delivering actionable insights, reducing manual reporting efforts by 25% while improving executive visibility into operational and product performance metrics. • Conducted A/B testing on workflow changes and reporting features, resulting in ~15% improvement in process efficiency and supporting data-driven prioritization of enhancements. • Supported API-based integrations by analyzing data flows, validating JSON responses using Postman, and ensuring alignment between business requirements and system interfaces across enterprise applications. • Implemented data validation and quality checks using SQL and Python-based automation scripts, reducing recurring data inconsistencies by 20% and improving stakeholder confidence in reporting outputs. • Conducted impact analysis and supported change management initiatives, enabling smooth implementation of system enhancements and ensuring minimal disruption to ongoing business operations.