Samaksh Agarwal

About Samaksh Agarwal

Senior Software Engineer at ServiceNow with 4+ years of experience building enterprise software.Currently building AI-powered features for assessment workflows — including AI-driven response generation and document-based prefill — used by enterprise customers at scale. Also focused on improving developer productivity through AI-driven automation workflows.Beyond coding, I regularly contribute to architecture reviews, technical mentoring, and roadmap discussions with Product.

Experience

1. Senior Software Engineer

   ServiceNow

   Oct 2023 — Present · Hyderabad, IN

   Architected scoring and normalization logic for third-party risk assessments, embedded across ServiceNow products and used by 20+ enterprise customers to evaluate hundreds of thousands of assessments with real-time scoring.• Built AI-powered features for assessment workflows including AI-driven response generation based on attached documents and previously submitted assessments.• Built an offline validation pipeline for AI-powered response prefill using synthetic test questions with triple-metric quality gates (correctness, completeness, faithfulness); improved pre-production evaluation accuracy from 30% to 80%+ across GPT, Gemini, and Claude models.• Drove 50%+ increase in test automation coverage by building AI-assisted workflows to auto-generate unit tests and enforce mandatory annotations, reducing manual overhead across multiple repositories.• Contributed to architecture reviews, technical mentoring, and roadmap discussions with Product Management.

Education

• Amity University, Greater Noida Campus

  Bachelor of Technology - BTech, Computer Science

  2017 — 2021