Samad Toyin

Senior Field Services Engineer @Sky Systems, Inc. (SkySys)

Covent Garden London, GB

As a Senior Field Services Engineer, I provide expert 2nd line support and technical solutions to over 100+ users, ensuring seamless IT operations across multiple locations. With a strong focus on problem-solving, infrastructure management, and end-user experience, I play a key role in maintaining system reliability and optimizing service delivery. Key Responsibilities & Achievements: Technical Support & Troubleshooting: Delivered 95% first-time fix rates, ensuring minimal disruptions for end-users while maintaining 99% SLA compliance. Infrastructure & Deployment: Led IT infrastructure projects, including office relocations and hardware/software rollouts, ensuring smooth transitions. Efficiency & Process Improvement: Reduced average ticket resolution time by 30% through smart prioritization and escalation strategies. End-User & Application Support: Provided expert-level support for Microsoft 365, Teams, and proprietary financial applications, ensuring business continuity. Proactive Maintenance: Conducted system health checks and preventive maintenance, cutting downtime by 25%. Collaboration & Knowledge Sharing: Worked closely with 3rd line support to resolve escalated issues and implemented a knowledge-sharing initiative to enhance team efficiency. Inventory & Procurement Management: Maintained 100% stock availability for IT hardware across the Greater Manchester site. Project Leadership: Successfully contributed to a Windows 11 migration for 50+ users, ensuring zero downtime and a smooth transition.Passionate about delivering high-quality IT support, driving process improvements, and ensuring seamless technology experiences for end-users.

KWARA STATE UNIVERSITY, MALETE

Bachelor's degree

The University of Bolton

Master's degree

University of Ilorin, Nigeria

Secondary School (GCSE)