Sama Reddy

Experience

1. Service now Sam Developer

   Auto Insurance Auction

   Mar 2021 — Present · Westchester, IL, US

   Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions. • Leading offshore technical team. • Integrated (Bi-directional) Fresh Service (ITSM tool) with ServiceNow incident management using REST webservices and scripted API’s. • Supporting and maintaining complex Gateway interfaces between ITAM, ITSM, CMDB and other corporate systems. • Providing strategy and technical insight in designing and supporting ServiceNow based on best practices in ITSM/ITAM. • Build a process and ownership of APM/TPM in ServiceNow. • Performed day to day administration of the ServiceNow system, including making approved changes to process and workflows in ITSM, PPM, CSM, ITOM, and GRC modules. • Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions. • Developed service catalogs and various enhancements in APM. • Conduct Workshops, Train and educate APM Analysts and Enterprise Architects on APM/TPM features. • Requirements gathering Developer of best practices and guidelines regarding Responsive UI design, UX standards with Angular. • Integrated the Alerts raised in AWS/AZURE as inbound Events. Triggered Incidents with the predefined priority and severity. • Worked on Bidirectional Attachment integration with third party tools using REST webservices. • Worked on deploying webservers, Cloud resources into AWS & Azure environments by integrating ServiceNow with the service provider. • Worked on the GRC module for developing and implementing compliance policies and procedures with stakeholders across the organization to identify compliance requirements and developing policies and procedures to ensure adherence to those requirements. Environment: Windows 7, JavaScript, XML, HTML, Discovery, Angular, ServiceNow New York, Madrid & London, BMC Version 8 CSS, C#, AJAX, CMDB, BIRT 2.5.1, SQL Server

Education

• Sv university

  Master's degree

  2015 — 2016

• Guru Nanak Dev University

  Bachelor's degree

  2009 — 2013