Sam Ward

About Sam Ward

A unique balance between highly technical knowhow, teaching, training and customer support. Motivate others to succeed and reach their goals. Provide leadership, unified vision, technical knowledge and project management skills.Specialties: Training, Teaching, Customer Support, Business Development, Technical Sales, Technical Support, Customer Relationships, Team Management, Pro Audio and Video.

Experience

1. Sr Manager of Advanced Tech

   QSC

   Mar 2021 — Present

   Manage escalated support cases and collaborate with the product development team to prioritize requests and product issues with an eye towards customer experience and expectations. Leading a team of subject matter experts to address escalated support cases as needed. Collaborating with the development and sales teams to effectively deal with product deficiencies and their potential impact on QSC business. Oversee the feedback of product and application knowledge onto the support teams through proactive communication, documentation and training.

Education

• Oregon State University

  Master of Engineering (M.Eng.), Electrical Engineering

  2007 — 2011

• California Polytechnic State University-San Luis Obispo

  Bachelor of Science (B.S.), Electrical Engineering

  2003 — 2006

Skills

• Engineering
• Electronics
• Customer Service
• C
• Customer Relations
• Product Marketing
• Microsoft Office
• Proficient in Spanish
• Project Management
• System Design
• Matlab
• Dsp
• Sales Support
• Digital Signal Processors
• Testing
• Electrical Engineering
• Problem Solving