Sam Tsung
IT Service Operations Manager at Trane Technologies
- Role
- IT Service Operations Manager at Trane Technologies
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Sam Tsung
Strategic IT Manager with a decade of experience in enterprise-scale network architecture and IT service management. Proven track record of overseeing IT operations at a global Enterprise headquarters, ensuring high-availability services for mission-critical campus environments. Combines deep technical mastery in Cisco infrastructure (Voice, Routing, Switching, Wireless) with a focus on governance, standard work, vendor management, and multi-discipline service delivery. Self-driven professional dedicated to continuous improvement and maintaining 99.9% uptime for business-critical communications and data systems.Certifications: CCNP - License #41••••••••88ANAJABNFE (Advanced Borderless Network Field Engineer)CCNA WirelessCCNA R & SITIL CertifiedHands-on technical experience with:Cisco networking solutions (ISR routers, Enterprise level switches, wireless controllers)Cisco IP Voice solutions (Cisco CallManager, Unity Connection, UCCX, MGCP/H323/SIP Gateways, analog gateways)Routing protocols (BGP, OSPF, EIGRP)VPN solutionsCisco PRIMECisco ISEVMWareMeraki wireless solutionsAruba/HPE wireless controllers and ClearPass serversInfoblox (IPAM & DHCP management)Singlewire InformaCast systemServiceNow Solarwind Orion monitoring system
Experience
IT Service Operations Manager
Aug 2023 — Present
Oversee day-to-day IT Service operations at the company HQ campus.Provide IT whiteglove support to company Executives Officers and Assistants.Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner.Partner with other functional and business teams to address any escalation to deliver proper results.Mentor, coach and develop direct reports by matching growth opportunities with employee interests including succession planning.Maintain strategic ownership of IT related processes, products, services and/or vendor management.Collaborate with Cross Functional Teams and SMEs to ensure client endpoint solutions do not pose a risk to the company.Collaborate to test, deploy and operationally support client endpoint security applications, policies and settings.
Education
Sandhills Community College
AAS, Information Technology - Network Administration and Support
2003 — 2004
Campbell University
BAS (CS), Computer Science
2006 — 2009
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