Sam Trussler
Manager, IT Operations @Magnet Forensics
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WORK HISTORY
Manager, IT Operations @Magnet Forensics
Leading a team of IT professionals to effectively manage and maintain the organization\'s technology infrastructure.• Implemented ITIL best practices and IT service management frameworks, fostering a customer-centric approach and improving overall service quality.• Collaborated with cross-functional teams to assess business needs and align technology solutions accordingly, resulting in increased productivity and operational effectiveness.• Developed and maintained IT policies, procedures, and documentation, ensuring compliance with internal standards and industry regulations (ISO27001, SOC2, ITGC).• Designed and implemented a robust and scalable network infrastructure for a company undergoing acquisition, ensuring seamless integration, optimal performance, and adherence to security and compliance standards.
EDUCATION
Conestoga College
Metal Machining
Fanshawe College
Computer Systems
SKILLS
ABOUT SAM TRUSSLER
Experienced Manager, IT Operations with a proven track record in driving efficiency and optimizing technology infrastructure.• Adept at leading cross-functional teams to ensure seamless IT operations, while implementing strategic initiatives to enhance system reliability, scalability, and security. • Skilled in project management, budgeting, and vendor management, with a strong focus on aligning IT solutions with business objectives. • Results-driven and adaptable, with excellent communication skills and a passion for delivering exceptional IT services.
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