Sam Tolman
Senior Business Program Manager @Microsoft
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WORK HISTORY
Senior Business Program Manager @Microsoft
GB
As a Customer Health Program Manager within Microsoft’s Customer Experience & Success (CE & S) organization, I lead strategic initiatives that enhance customer health across the Microsoft Cloud. My responsibilities include- Driving productivity improvements for Customer Success Account Managers (CSAMs) through strategic analysis, issue resolution, and change management - Designing and executing programs that support proactive and reactive customer engagement, with a focus on scalable transformation - Developing insights and documentation to influence stakeholders and guide change across systems, processes, and products - Leading cross-functional collaboration with engineering, offerings, and regional teams to launch pilots, remove blockers, and embed sustainable change - Advocating for operational excellence and customer-centric innovation to improve experience and long-term loyalty This role blends transformation leadership, AI-powered insights, and human expertise to accelerate business value and empower customers to achieve more
ABOUT SAM TOLMAN
A highly motivated and successful senior professional with extensive experience in within the. Specifically, programs that address a critical or strategic business need.• A high, with an effective style.• Able to and drive and delivery across multiple disciplines, levels and geographies within the business.• A curious, having a natural inclination to ask questions and acquire new knowledge, skills and experiences. • Able to take a creative approach to situations and at both a tactical and level, utilising knowledge, and strong.• Adept at and, in a fast paced and ever-changing environment.• and with. • Passionate about and a willingness to do whatever it takes.
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