Sam T McCracken
UX/UI & Product Designer | B2B, B2C, SaaS & AI | Simplifying Complex Systems with Scalable, User-Centered Design
- Role
- Ux Ui & Product Designer at NeuraFlash
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Sam T McCracken
I help enterprise teams say yes to complex AI with confidence. I\'m a Solutions…
Experience
Ux Ui & Product Designer
Feb 2023 — Present · Tampa, FL, US
Led end-to-end UX/UI design for AI-powered tools, customer-facing portals, and enterprise B2B/B2C products across Salesforce ecosystems and standalone platforms- Designed and launched AI chatbot and virtual assistant experiences that reduced support ticket volume and improved CSAT- Created scalable design systems adopted across product teams, reducing inconsistencies and cutting handoff time- Drove UX strategy for a marketplace product listed on AWS Marketplace, collaborating across product, engineering, and solution architects from discovery to delivery- Conducted user research, translated insights into wireframes and prototypes, and iterated through usability testing to improve adoption and streamline user onboarding- Partnered closely with cross-functional teams to align business goals with user needs, ensuring a cohesive product experience across complex workflows
Education
Archbishop Moeller High School
High School Diploma
Indiana Wesleyan University
Bachelor's degree
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