Sam Staley
Creating lifelong memories through the beautiful game | Membership Services Representative with the Columbus Crew
- Role
- Membership Services Representative at Columbus Crew
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Sam Staley
I bring with me experience with multiple levels of athletics, including collegiate, club, and professional, along with managerial experience overseeing various groups and budgets. A proven ability to work autonomously, multi-task, and thrive in pressure-filled environments, along with recognition for my ability to manage customer relations.
Experience
Membership Services Representative
Jan 2024 — Present · Columbus, OH, US
Identify opportunities for up-sells, add-ons, and referral business from clients as well as collaborate with sales representatives to maximize revenue• Create and develop first-class rapport with Season Ticket Members, clients and supporters of Columbus Crew • Serve as the primary point of contact for assigned Season Ticket Members• Build strong relationships with Season Ticket Members through proactive communication including seat visits, phone calls, e-mails, off-site meetings and other channels • Develop and execute creative solutions with clients to ensure a high level of satisfaction with the Crew brand• Assist in development and execution of membership benefits and programs• Support match-day responsibilities including on-field program execution, membership service program execution and staffing coordination• Support client base in teaching ticket utilization techniques• Meet defined membership extension and new business goals
Education
The Ohio State University
Bachelor's degree, Sports Industry
Skills
- Teamwork
- Microsoft Word
- Critical Thinking
- Retail
- Store Operations
- Customer Service
- Microsoft Excel
- Time Management
- Microsoft Office
- Sales
- Inventory Management
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