Sam Onge

Senior Customer Success Manager @QASource

Work with Solution Architects to provide our clients with traditional software automation testing services or GPT-Augmented test coverage options.* Link between the client and our offshore engineering teams.* Strategically develop solutions in collaboration with offshore and nearshore QA teams to achieve maximum client satisfaction.* Identify growth opportunities and build value-based relationships with strategic Enterprise and Mid-Market customers and key contacts.* Conduct quarterly account reviews to measure client satisfaction, enhance current processes to exceed client expectations, and identify growth opportunities.* Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.* Created customer support strategy to increase customer retention. Allied with other engineering leaders to plan, manage and coordinate teams around reaching prescribed development milestones.* Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client\'s vision, mission and purpose.