Sam Onge
- Role
- Senior Customer Success Manager at QASource
- Location
- Manchester, VT, US
- LinkedIn followers
- 500 followers
About Sam Onge
Exceptional Mid-market, Enterprise Account Management and Customer Experience Executive:…
Experience
Senior Customer Success Manager
Dec 2022 — Present
Work with Solution Architects to provide our clients with traditional software automation testing services or GPT-Augmented test coverage options.* Link between the client and our offshore engineering teams.* Strategically develop solutions in collaboration with offshore and nearshore QA teams to achieve maximum client satisfaction.* Identify growth opportunities and build value-based relationships with strategic Enterprise and Mid-Market customers and key contacts.* Conduct quarterly account reviews to measure client satisfaction, enhance current processes to exceed client expectations, and identify growth opportunities.* Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.* Created customer support strategy to increase customer retention. Allied with other engineering leaders to plan, manage and coordinate teams around reaching prescribed development milestones.* Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client\'s vision, mission and purpose.
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