Sam Springthorpe

About Sam Springthorpe

I am an operations professional with experience supporting business operations, administrative workflows, and internal teams. I focus on keeping day-to-day processes organized, consistent, and running smoothly across multiple functions.I collaborate closely with leadership, clients, and cross-functional teams to manage scheduling, coordination, documentation, and process execution. I’m known for clear communication, strong follow-through, and anticipating needs before they become issues.I enjoy creating structure where it’s needed, ensuring work is completed accurately and on time, and improving workflows through practical tools, including GenAI and automation. My goal is to help teams operate efficiently, scale effectively, and focus on what matters most.

Experience

1. Operations Leader

   Keepers

   Jan 2026 — Present · Austin, TX, US

   Oversee internal and external operations for a rapidly growing short-term rental portfolio, ensuring operational excellence, process efficiency, and high-quality service delivery. Drive strategic initiatives to optimize workflows, enhance operational performance, and support scalable business growth.Key Responsibilities & Impact:• Lead internal operations, including team coordination, resource planning, and portfolio-level workflow management.• Design and implement standardized processes, procedures, and performance frameworks to ensure consistency, quality, and operational efficiency.• Monitor key performance indicators, analyze operational data, and deliver actionable insights to executive leadership.• Oversee quality assurance programs, including property audits and service performance evaluations, to maintain rigorous standards.• Serve as a strategic partner to cross-functional teams, providing guidance on operational policies and continuous improvement initiatives.• Mentor, train, and develop team members, fostering accountability, professional growth, and a high-performance culture.• Manage escalations and complex operational challenges, ensuring timely resolution and client satisfaction.

Education

• The University of Texas at Austin

  Post Graduate Program, Generative AI for Business Applications

• Lorain County Community College

  Associate of Arts - AA, Business Administration

  2012 — 2014

• Kent State University

  Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

  2014 — 2016