Sam Robinson
Head of Service Operations @MS Amlin
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WORK HISTORY
Head of Service Operations @MS Amlin
ABOUT SAM ROBINSON
As an innovative and highly motivated IT professional I have a distinguished track record of delivering exceptional performance within global teams. Over the years, I\'ve demonstrated my expertise in senior-level Service Management and Service Delivery roles, specializing in tech management with a keen focus on ITIL practices, particularly excelling in Incident and Problem Management. My strength lies in implementing service management strategies that optimise operational efficiency, aligned with the specific needs of the business.I have a proven track record of reducing downtime through effective incident and Problem management. Building enduring professional relationships is a skill I take pride in, excelling in both relationship-building and communication. As a versatile leader, I navigate high-pressure situations while empowering and embracing collaborative working relationships, relishing the opportunity to lead teams towards their best possible results. My experience includes effectively managing teams through IT Major Incidents and significant operational disruptions, showcasing a solution-focused approach synonymous with driving successful IT service delivery transformations.I am also a certified Six Sigma Blackbelt and proficient in ServiceNow ITSM and Performance Analytics.
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