Sam Ramsden
Front Desk Supervisor @The Dorchester
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WORK HISTORY
Front Desk Supervisor @The Dorchester
Supporting the Front Office management team in leading the day-to-day operation, ensuring a smooth and polished arrival and departure experience for all guests- Acting as a first point of escalation for guest queries and challenges, using sound judgment and discretion to resolve issues promptly and professionally- Taking an active role in coaching and guiding newer team members, sharing knowledge and promoting best practices across front office procedures- Overseeing shift handovers, daily task allocations, and ensuring communication between departments remains clear and consistent- Maintaining high standards of presentation, accuracy, and guest engagement at the front desk, especially during high-pressure or high-profile periods- Playing a key role in adapting to and managing the ongoing operational changes
EDUCATION
HTP Apprenticeship College
Level 4 Apprenticeship, Hospitality Manager (Front Office Manager Pathway)
ABOUT SAM RAMSDEN
Experienced hospitality professional with a strong background in guest service and front office operations. I’ve spent the past few years building my skills in luxury environments, currently working at The Dorchester during a landmark chapter in the hotel’s history— its first major renovation in over 30 years. Previously, I spent seven years at Rudding Park, taking on a range of roles that gave me a solid grounding in hotel operations and a real appreciation for high standards of service.I’m focused, reliable, and always looking to develop – whether that’s through new challenges at work or by learning from those around me.
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