Sam Mao

About Sam Mao

Hi LinkedIn friends — I’m a TPM with 10 years of experience leading cross-functional…

Experience

1. Technical Program Manager

   Flexport

   Nov 2022 — Present · San Francisco, CA, US

   Led large-scale cross-functional Infrastructure, Security and IT initiatives that contribute to achieving organizational OKR goals. Worked with Business Stakeholders, Product Managers, and Engineers aligned business strategy and program execution.• Managed business-critical engineering projects end-to-end, tracked program execution across multiple workstreams to ensure successful, high-quality and on-time product launches.• Drove quarterly roadmap planning, developed new tools, and collaborated with cross-functional teams to decompose business requirements into technical execution plans with measurable milestones, effectively optimize scope and schedule, and manage cross-functional dependencies, leading to 10% improvement in project delivery time.• Facilitated change management regarding new tools, upcoming changes and product releases. Provided overview of weekly service incidents, determined and communicated costs of service outages, tracked COEs, and identified process improvements to reduce service-impacting incidents over time.• Performed as Scrum Master with agile methodologies and scrum practices. Mentored teams to enhance their understanding of agile and scrum framework. Owned and facilitated agile ceremonies including daily standups, sprint planning, refinement, retrospectives and demos.• Developed dashboards and provided weekly updates to senior leadership, including project status, operational metrics, and team velocity. Proactively provided data driven recommendations to address issues and mitigated risks. Engaged directly with vendors & clients to discuss program status, deliverables, and address any project slippage.• Analyzed program performance metrics and bug reports, identified bottlenecks, and proposed solutions for process improvement using AI and Machine Learning, resulting in a 30% reduction in manual tasks and a 20% improvement in overall process efficiency.

Education

• Carnegie Mellon University

  Master of Science (MS)

• University of Saskatchewan

  Bachelor of Science (BS)