Sam Powers
Systems Engineer @ LTK (ex-Peloton, Sonder & Apple)
- Role
- IT Operations Engineer 2 at LTK
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Sam Powers
I am passionate about connecting with individuals, learning their stories, and helping them to improve their lives through technology.Contact: S••••••••@gmail.com
Experience
IT Operations Engineer 2
Jan 2025 — Present · Dallas, TX, US
Provide remote (USA, Europe, Asia) and in-person technical support in Dallas to LTK users (software, hardware, etc.)- Provide equipment logistics support (configuring and deploying equipment, handling returns, break/fix support, etc.)- Handle employee and contractor lifecycle management tasks (onboarding, offboarding, moves/adds/changes, etc.) in coordination with the People (HR) team- Assist in and contribute to the creation of IT processes, procedures, and documentation- Assist in the administration of systems such as Google Workspace, Slack, Zoom, Jamf, Jira, Confluence, and Dropbox- Work with IT & Security to provide audit and reporting support- Work within ITIL and ITSM established best practices- Own assigned internal projects that will optimize the IT infrastructure and associated workflows- Proactively monitor enterprise systems to ensure they are protected and functioning properly, including the response to threats, vulnerabilities, or issues identified by endpoint protection and monitoring systems- Maintain equipment and software inventory within respective asset management systems and in line with established LTK policies and procedures- Research and evaluate emerging technologies that can positively impact IT services provided to staff when appropriate and as assigned- Handle day-to-day IT Operations-related tasks.
Education
University of North Texas
Digital Retailing
Skills
- Social Networking
- Customer Service
- Microsoft Office
- Sales
- Leadership
- Wordpress
- Customer-Focused Sales
- Time Management
- Social Media
- Os X
- Ios
- Communication
- Organizational Skill
- Opencart
- Troubleshooting
- Hospitality
- Team Leadership
- Interpersonal Communication
- Magento
- Retail
- Peer Mentoring
- Public Speaking
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