Sam Peters
Director of Revenue Operations @Enable Care Management
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WORK HISTORY
Director of Revenue Operations @Enable Care Management
San Francisco, CA, US
EDUCATION
Stanford University
Stanford Certified Project Manager (SCPM)
University of California, Berkeley
Bachelor of Arts (B.A.), American Studies, concentration in Identity and Consumer Society
ABOUT SAM PETERS
Customer Success leader committed to empowering teams and customers to achieve their most ambitious goals. Our customer\'s success is my team\'s success is my success. Inspiring ownership, autonomy and accountability. Driving Innovation and measurable impact. Helping to build and refine customer success practices in a fast paced, dynamic, ever-changing start up environment. Our Customer Success Management team is focused on increasing adoption, usability and effectiveness of SaaS products to help expand and grow a customer\'s business. In-depth use case analysis to align the product with strategic objectives. We partner with our customers to define clear success metrics and execution strategy to ensure value optimization which leads to smooth renewals year after year. We also concentrate on upsells, cross-sell opportunity identification, churn mitigation, relationship building, customer case studies and advocacy programs.
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