Sam Munro
Senior Insight Analyst Specialising in Cx @Sky
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WORK HISTORY
Senior Insight Analyst Specialising in Cx @Sky
Scotland, GB
EDUCATION
Chartered Institure of Personnel Development
Certificate in Training Practice, HR
Chartered Institute of Personnel Development
Certificate in Personnel Practice, HR
Glasgow Caledonian University
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT SAM MUNRO
Infectious passion for doing the right thing for our customers & people with a natural curiosity for identifying pain-points & opportunities within customer journeys.Effective & influential storyteller that quickly forms strong relationships with colleagues and stakeholders at different levels in the business.Approachable, collaborative & inclusive, with strong values for honesty, transparency and a fun working environment.An ability to think at a strategic level whilst maintaining accurate attention to detail. Self-driven, pro-active and adaptable with an ability to pick up new skills quickly.Responsible for end-to-end analysis of Deep Dive, Customer research and qualitative data to derive transformational and strategic recommendations that will help CSG achieve its ambition laid out in the Customer Long Range Plan.
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