Sam Mallon
Head of Business @Agnew Volkswagen
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WORK HISTORY
Head of Business @Agnew Volkswagen
As Head of Business at Agnew Volkswagen, I am responsible for overseeing the overall performance, strategic direction, and profitability for Agnew Volkswagen. This role combines leadership, commercial acumen, and deep industry knowledge to ensure the business meets sales, service, and financial objectives while delivering an exceptional customer experience.
SKILLS
ABOUT SAM MALLON
With over 16 years experience within the automotive industry, I have had experience in many key roles, and developed vast knowledge within core franchises.Key Responsibilities:• Strategic Leadership: Develop and implement business strategies to grow market share, improve customer satisfaction, and drive long-term profitability.• Financial Management: Oversee budgets, forecasts, P&L performance, and cost control to ensure strong financial results.• Sales & Aftersales Performance: Manages sales, service, and parts operations, ensuring that each department meets performance targets.• Team Leadership: Recruit, train, and motivate managers and staff, fostering a high-performance culture.• Brand & Manufacturer Relations: Act as the primary liaison with vehicle manufacturers, ensuring compliance with brand standards and achieving Brand Targets.• Customer Experience: Ensure consistent delivery of a premium customer journey across all touchpoints.• Operational Efficiency: Implement business processes, systems, and KPIs to streamline operations and improve overall effectiveness.Key Skills & Qualities:• Strong commercial and financial awareness• Excellent leadership and people-management skills• Deep understanding of automotive retail operations• Strategic thinking and data-driven decision-making• Outstanding communication and negotiation abilities• Customer-centric mindset
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