Sam M.
Business System Analyst,scrum Master @Kortext
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WORK HISTORY
Business System Analyst,scrum Master @Kortext
London, GB
EDUCATION
CDI College
Diploma of Education, Computer and Information Systems Security/Information Assurance
Sheridan College
Bachelor of Science - BS, Computer Science
ABOUT SAM M.
Dynamic IT Business Analyst, Technical Support and Certified Scrum Master with over a decade of experience in IT operations, specializing in infrastructure project management and strategic process improvement in retail and technology sectors and I have 10+ years of progressive experience in various roles in small, medium and large project.I am Technical Support Specialist / Business System Analyst / Project Manager with expert skills in problem resolution, business requirements, use cases,research, planning, monitoring, reporting, resource management, technical support L2-3, quality control, production support, risk management and consistently delivering technology integration projects on time and on budget, I have a strong background leading virtual teams with a track record of high client satisfaction. I offer proven success identifying and resolving project constraints, resulting in 100% on-time and on-budget delivery meeting SLA: Supported and Managed all aspects of (Large and medium) projects and program engagement from planning, stakeholder relationships, communications, resources, budget, change management, risks and issues. Supported and Managed the entire software development lifecycle of18+ products in 5 years. Mentored 25+ team members and guided them towards consistent, logical coding and product design. Introduced and drove adoption of 25+ agile tools and practices that helped the team work more effectively, efficiently, and with greater quality. Monitored roadmap priorities and worked with delivery teams to ensure development work is prioritized; provided directions and distribution of tasks that improved the efficiency by 99%Prepare the budget for individual projects with specific costing methodology which best fits for the project : Project, Visio, PowerPoint, Excel, Word /: Java.Net and SQL Server : MS Project & Jira and Confluence : Scrum, Agile and Waterfall : Requirements elicitation, use cases, user stories, data modelling : Tablue & Power Bi : UIpath and Automation Anywhere : MS Azure and AWS
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