Sam Latham
Client Success Associate @Netroadshow Inc
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WORK HISTORY
Client Success Associate @Netroadshow Inc
Birmingham, AL, US
Build and maintain strong, long-lasting client relationships• Point of contact for clients related to delivery of NetRoadshow services, meeting SLAs, responsible for escalations, outage communications and understanding the competitive landscape of clients.• Lead go-to market of new features to discuss and drive adoption within accounts.• Manage client input and feedback for all projects with detailed direction and timelines.
EDUCATION
Birmingham-Southern College
Bachelor of Science - Business Administration , Business Management
ABOUT SAM LATHAM
As a dedicated professional, I\'ve thrived in demanding environments, balancing academics, full-time work, and leadership roles with finesse. Known for my problem-solving abilities, I excel in collaboration and strategic leadership, particularly in customer relationship management within the financial sector. My expertise lies in connecting with customers, understanding their needs, and delivering exceptional fintech solutions and services. I\'m passionate about creating equitable workplaces, fostering creativity, and driving impactful change. Proficient in event management, team training, cross-functional collaboration, user experience optimization, CRM, stakeholder communication, and a host of other specialized skills, ensuring a versatile and impactful contribution to any project or organization.My passion for sports led me to a dynamic part-time role at Scouting Heroes, where I play a vital role in collecting and analyzing data during UAB and JSU college football games. This experience allows me to combine my dedication to precision with my love for sports, adding a unique dimension to my skill set. Additionally, I leverage my passion and knowledge of the game as a color commentator for my alumnus, Sumiton Christian, bringing insightful commentary to enrich the fan experience.
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