Sampath K

About Sampath K

A graduate from Trine University in Detroit, MI with a degree in Industrial…

Experience

1. Retail Operations Manager

   Accolite

   Jan 2025 — Present

   I lead and support high-performing store teams by training, mentoring, and staying actively engaged on the floor—listening to associates, giving regular feedback, and conducting store walkthroughs to promote continuous improvement.I collaborate across all levels of the team, using clear communication and technology to keep everyone aligned with store operations and broader company goals.I take the lead in driving change by setting clear expectations, providing guidance, and helping teams adapt quickly and confidently to new processes and initiatives.I model exceptional customer service by following and demonstrating the One Best Way (OBW) approach.I handle customer concerns and complaints efficiently, develop action plans to address service gaps, and work to continuously improve the overall customer experience.I manage financial performance by reviewing Profit & Loss (P&L) statements, keeping budgets on track, controlling expenses, and ensuring spending aligns with sales performance.I oversee product presentation, seasonal transitions, inventory flow, and daily operations to support strong sales and minimize shrink.I hire, train, and coach associates, assign responsibilities, set clear goals.I ensure our team follows company policies and upholds a culture rooted in integrity, respect, and open communication by applying the Open Door Policy and leading by example.I stay adaptable and focused on continuous learning, while encouraging the use of new tools and technologies to drive innovation and team growth.I make data-driven decisions that balance short-term needs and long-term goals, always keeping the customer at the centre of everything I do.

Education

• JNTUH College of Engineering Hyderabad

  Bachelor's degree

  2014 — 2018

• Trine University

  Master of Engineering - MEng

  2023