Sam Inskip
Head of Service Management @Thames Water
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WORK HISTORY
Head of Service Management @Thames Water
Reading, GB
Accountable for all IT Services (over 500 applications, four partners and 30 product teams) across Thames Waters estate.Lead, implemented and successfully run SIAM processes and governance models across Thames Water’s digital estate. Managing the insourcing of various IT functions as well as multi-vendor partnerships.Leading a team of dedicated Service Delivery Managers, Problem, Incident, Capacity, Availability, IT Service Continuity, Service Level, Transition and Service Introduction Managers.Instrumental in the creation and implementation of SLAs and KPIs supporting our internal and external customers. Drive Continuous Service Improvement across all of service operations through collaboration of alliance partnerships, contracts, and internal teams.Coaching, mentoring, a Mental Health First Aider as well as being the sponsor for all IT graduates.Lead the team who won British Computer Society IT Team of the year 2020.
EDUCATION
Newbury College
GNVQ - Distinction, Preperation course for Leiusre Management
SKILLS
ABOUT SAM INSKIP
With over 14 years of dedicated experience in IT leadership, I am a seasoned professional known for my positivity, pragmatism, and unwavering commitment to excellence. My journey has seen me excel in diverse roles including Service Portfolio Manager, Service Transition Manager, Release, Test and Environment Manager, as well as SAP and Click Release Strategy and Implementation Manager.In every capacity, I prioritise fostering a positive and inclusive working environment, collaborating seamlessly with internal teams, offshore partners, and third-party vendors. My approach is rooted in trustworthiness, passion, and a relentless drive to cultivate a culture of success.Highlights:• Extensive experience across all ITIL practices, consistently delivering high availability solutions in complex application and infrastructure landscapes.• Proven track record of navigating through evolving challenges and spearheading effective solutions.• Recognized for my ability to drive cost efficiencies without compromising on service quality.• Honoured with the prestigious IT Team of the Year award by BCS in 2020 for leading Thames Waters\' remarkable Covid-19 response.I take pride in my reputation for being a catalyst for positive change, adept at overcoming complex obstacles while ensuring the delivery of exceptional service. Let\'s connect to explore opportunities for collaboration and growth in the ever-evolving realm of IT leadership.
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