Sam Howard
UX & CX Research Manager / Senior UX & CX Researcher
- Role
- Senior Manager, Customer Journeys at Vivint
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Sam Howard
I have 2 years experience as a manager, 9 years experience as a researcher, and 4 years experience designing or managing product designs. I aspire to a practical and adaptive UX/CX research strategy that involves 1. Striving to understand the jobs to be done for users and/or clients that should drive strategy and design 2. Identifying business goals and the scope of resources available to address problems and achieve value3. Identification and improvement of the data, processes, and methodologies that will enable the team to make strategic decisions4. Enabling teams to follow best practices and test or evaluate experiences at multiple stages in representative user ecosystems5. Measuring outcomes to prove the impact and value of applied solutions.
Experience
Senior Manager, Customer Journeys
Feb 2024 — Present · Lehi, UT, US
Education
Utah Valley University
AS, General
2000 — 2002
Utah State University
MS, English
2008 — 2010
Utah State University
BA, English, emphasis in technical writing
2003 — 2006
Idaho State University
Two MS courses (Later Transferred to USU), English
2007 — 2008
Texas Tech University
Doctor of Philosophy - PhD, Technical Communication and Rhetoric
2011 — 2018
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