Sam Farina
Leading Servicing Strategy with Customer Journeys and KPIs
- Role
- Director of Servicing Strategy at Varo Bank
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Sam Farina
I lead servicing strategy and customer experience for a digital bank, partnering closely…
Experience
Director of Servicing Strategy
Sep 2019 — Present · UT, US
Oversee and lead the Servicing Department and Strategic Planning at Varo Bank (~180 FTE). Collaborate with cross-functional teams to identify and rectify challenges. Direct interdisciplinary teams in delivery of intricate projects, guaranteeing adherence to timelines, budgets, and quality benchmarks. Provide guidance and mentorship, resulting in heightened productivity and professional advancement. Communicate project progress and developments to stakeholders, including executive management. Orchestrated successful execution of numerous projects, while managing timelines, budgets, and resource allocation. Pioneered implementation of chat support channel, facilitating scalability without enlarging support personnel. Delivered substantial cost savings of over $4M annually to startup by restructuring service strategy. Crafted and implemented strategic initiatives to enhance business growth and bolster profitability. Developed efficient strategies for mitigating risks and creating plans to address them effectively. Ensured compliance with regulatory standards and guidelines.
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