Sam Edwardes

Civil Enforcement Officer @APCOA UK

London, GB

Key ResponsibilitiesPatrolling to make sure that regulations are being followed, recording and issuing Penalty Charge NoticesChecking parking meters and car park equipment and reporting damage or faultsChecking that car parks are clean and tidy, reporting defective signs and road markingsIdentifying and reporting abandoned vehiclesExplaining regulations to motorists and advising them about parking facilitiesDirecting visitors to the borough, to local attractions and facilitiesChecking tickets and attending minor machine faults such as jammed coins or ticketsWorking with other professionals like The Police or Police community support officers reporting incidents like crimes or anti-social behaviourAttending court or tribunals if a parking ticket is being disputedKey SkillsExcellent customer service skillsGood spoken and written English and arithmetic skillsStrong communication skillsResilience – walking long distances on patrol, dealing with conflicts with motorists