Sam Cottrell

Senior Operations Manager @Gwlegal

Liverpool, GB

Successfully lead teams of up to 30 staff, adopting a coaching style to gain buy in from senior professionals. Achieved wide scale improvement in performance levels which enhanced service level to clients and increased both sales activity and revenue.\\\\n•Increased geo-coverage of panel solicitors to 100% over England & Wales. Improved communication with team, set clear targets and expectations and conducted quarterly performance management meetings. Relationships were improved, positive feedback gained from clients and number of sales leads increased. Team member costs were reduced by £6500 per month - increasing net profit by £78k per year.\\\\n•Created MI to enable panel tracking and improve communication across the team. Increased speed of conversion rates by 4.5 days and profitability\\\\n•Worked closely with IT to create a ‘heat map’ identifying areas costing the business. This aided recruitment planning, reduced cost and improved quality of service to clients.\\\\n\\\\n