Sam Cooper
Managed Services Consultant @TSG
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WORK HISTORY
Managed Services Consultant @TSG
Working as part of the Senior Service Desk team I respond to complex and major incidents which have been escalated from various teams and manage these incidents to conclusion. Duties include- · Ensuring that complex and major incidents are managed effectively with a customer focused mindset · Regular customer/stakeholder communication · Incident management & prioritization · Identify, investigate and recommend corrective actions for customer problems ·…
ABOUT SAM COOPER
Quick to grasp new ideas and concepts with a practical approach to problem solving. Able to work well under own initiative and can demonstrate high levels of motivation. Possesses a strong ability to perform effectively under pressure and enjoys being part of a productive team. Information Technology being a strong developed skill as well as other skills such as Photography, Graphical Design and Technology knowledge in the process.
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