Samuel Beck
Customer Success Team Lead @Arbor Education
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WORK HISTORY
Customer Success Team Lead @Arbor Education
Leeds, GB
Line managementDefine new and update existing processes Work with Head of Department to ensure the team structure and management of accounts is scalableRepresent the CSM teamBe an active member of the Arbor Customer Team leadership team Point of escalation for customers and staffEnsure that CSMs have the available tools and systems to build digital programmesEnsure that CSMs have the available tools and systems to ensure customers can achieve agreed outcomesMonitor team performancePromote and ensure that the Team have opportunity to continuously improve system and services knowledge
EDUCATION
Buckinghamshire New University
Bachelor’s Degree, Creative Advertising
ABOUT SAMUEL BECK
Throughout my career I have aimed to make myself familiar with the day to day problems that people face to better understand how software can help a business make strategic decisions to unlock hidden value and deliver tangible results.
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