Sam Ambrose
Delivery Manager @C. Hoare & Co
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WORK HISTORY
Delivery Manager @C. Hoare & Co
Led delivery of the bank’s Information Security Programme, managing multiple concurrent cyber security and technology initiatives across engineering, architecture and operations. Delivered secure, compliant solutions to ~800 users within a regulated financial services environment.• Delivered bank‑wide Password Manager rollout (Keeper) to 800+ users, reducing insecure credential storage and improving audit outcomes, contributing to a measurable uplift in the bank’s security posture.• Designed and delivered AI‑based call summary technology, improving note‑taking accuracy, reducing manual CRM updates, and increasing productivity across customer‑facing teams.• Led User Access Management Proof of Concept using Entra ID, Entra ID Governance and JIRA, producing high‑quality solution design artefacts and automating key JML processes.• Achieved full compliance in SWIFT attestation audits by coordinating evidence gathering, stakeholder engagement and delivery of remediation actions across all business functions.• Managed programme governance including budgeting, forecasting, RAID management, resource planning and SDLC compliance.• Delivered workflow automation and customer‑facing process improvements (e‑signature capability, automated faster payments), reducing rejected payments and improving customer experience through measurable KPI improvements.• Facilitated Agile ceremonies (stand‑ups, retrospectives), maintained JIRA/Confluence artefacts, and ensured clear communication across technical and non‑technical stakeholders.
EDUCATION
King's College London
Bachelor of Arts (B.A.), Ancient History
ABOUT SAM AMBROSE
Senior Project Manager & Business Analyst (PRINCE2 Practitioner, CISM) with 10+ years delivering high‑impact technology, cyber security and operational change programmes across financial services (Asset Management, Private Banking, Tier 1 Banks) Experienced leading cross‑functional teams to deliver secure, compliant and scalable solutions that improve customer experience, strengthen security posture and optimise business processes.Specialising in Cyber Security, business process optimisation, and enterprise‑scale technology delivery.Proven track record delivering measurable improvements in security posture, operational efficiency, customer experience and regulatory compliance — including bank‑wide security programmes, AI‑enabled telephony enhancements, and automated workflow solutions.
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