Sam Alkassem
Sr Consultant,IT Cust Serv/Sup
- Role
- Sr Analyst,it Cust Serv Sup at CVS Health
- Location
- Lorain, OH, US
- LinkedIn followers
- 500 followers
Experience
Sr Analyst,it Cust Serv Sup
Mar 2008 — Present
I am Site support for three Building about 800 users, Main responsibility is the Avaya phone system support and configuration, I am also boots on the ground for the Data team and the server support. I am also responsible for Data backup. and the legacy Doors and security system.
Skills
- Integration
- Health Insurance
- Managed Care
- Pharmacists
- Pharmaceutical Industry
- Business Process Improvement
- Access
- Software Documentation
- Sdlc
- Disaster Recovery
- Awesomeness
- Process Improvement
- Hipaa
- Analysis
- Medicaid
- Hospitals
- Vendor Management
- Visio
- Clinical Research
- Pharmacy Automation
- Medicare
- Databases
- Medicare Part D
- Medication Therapy Management
- Diabetes
- Quality Assurance
- Technical Support
- Business Analysis
- Microsoft Office
- Business Intelligence
- Healthcare Information Technology
- Cross-Functional Team Leadership
- Healthcare Industry
- Data Warehousing
- Health Economics
- Pharmacy Benefit Management
- Disease Management
- Data Analysis
- Crystal Reports
- Informatics
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