Sal Saunders
Claims | Insurance | Marketing | Social Media
- Role
- Claim Rep, Auto Express at Travelers
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Sal Saunders
UNIQUE VALUE PROPOSITIONResults-driven professional blending expertise in insurance claims, digital content strategy, and customer experience. Currently excelling at Travelers Insurance with top-tier performance metrics while directing content for multiple clients at Thomas Media Group. Combines deep analytical skills with a marketing mindset to drive growth, strengthen retention, and elevate user experiences. Known for adaptability, strategic thinking, and client-focused execution.SUMMARYA performance-focused leader with a hybrid background in insurance, marketing, and digital content. At Travelers, I’ve been trusted to support digital adoption, pilot AI workflows, and consistently deliver high-efficiency and accuracy scores in a fast-paced claims environment. In parallel, I lead digital strategy and content execution for 7+ clients—crafting campaigns, optimizing engagement, and mentoring interns. I bring clarity to complex workflows and creativity to every project, with a strong focus on trust, results, and innovation.LEADERSHIP HIGHLIGHTS 2024: Achieved 92%+ satisfaction and 95%+ claim accuracy at Travelers; selected as sole CCS rep in Buffalo to pilot new AI claims software 2024: Nominated for the InSynch Award at Travelers in recognition of exceptional service and customer experience Ongoing: Directs content and marketing campaigns for 7+ clients and trains interns on digital trends and strategy (Thomas Media Group)
Experience
Claim Rep, Auto Express
Oct 2025 — Present
Education
Liverpool High School
Advanced Regents Diploma
2015 — 2019
St. John Fisher University
Bachelor of Science - BS
2019 — 2023
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