Salvatore Grillone

Customer Operation, Service Quality & Process Assurance @Open Fiber

Rome, IT
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2023 — Present

Customer Operation, Service Quality & Process Assurance @Open Fiber

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Per l\'ambito Assurance- Monitorare i livelli di servizio della rete e proporre miglioramenti per gli Operatori- Collaborare con le Direzioni di Mercato e di Regolamentazione e Affari Europei per definire i servizi offerti ai Clienti- Creare e diffondere processi e procedure operative, garantendo formazione e applicazione- Supportare lo sviluppo e il monitoraggio dei sistemi IT.

EDUCATION

2022 — 2022

Degustibuss | Accademia Sommelier

Sommelier 1° Livello

1999 — 2005

Università degli Studi della Calabria

degree in Informatics Engineering with specialization in electronics and telecommunications

SKILLS

Business AnalysisCoordinationIT Service ManagementData WarehousingPmiRequirements AnalysisUmlProject ManagementTest PlanningBusiness IntelligenceFunctional AnalysisSoftware Project ManagementPl/SqlPmpIT StrategyDatabase DesignIntegrationTelecommunicationsProject CoordinationManagementJavaData AnalysisDemand Management

ABOUT SALVATORE GRILLONE

Experienced Senior Consultant with a demonstrated history of working in the information technology and telco. Skilled in Demand Management, BSS/OSS Process, Requirement.

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Salvatore Grillone — Customer Operation, Service Quality & Process Assurance at Open Fiber in Rome, IT | Unifers